Warranty & Service

KRYO KUBE 24-Month All-Inclusive Warranty

Products: KRYO KUBE electric whole-body cryotherapy chambers: UNO, KUB, EKO, PREMIUM and OPULENT
Warrantor: KRYO KUBE Pty Ltd (ABN 79 677 477 306)
Warranty period: Twenty-four (24) months from the date of installation

Every KRYO KUBE is designed, built, installed and serviced by our own team in Australia. Nothing is outsourced. The people who built your chamber are the same people who look after it.

1. What's Covered

This warranty covers the KRYO KUBE chamber against defects in materials and workmanship under normal use and service. That includes the refrigeration system, electrical and control systems, fans, lighting, door and seals, insulation and cabinet.

If a covered component is found to be defective, we will repair or replace it at our discretion.

Paid by KRYO KUBE: all parts and labour for a covered defect.

Charged to the customer: travel costs, and the cost of any additional service technician required. We will advise these costs before any site visit.

2. Service Response Guarantee

  • Within 24 hours: we acknowledge your request, begin remote diagnosis and advise next steps.

  • Within 48 hours: where a site visit is required, a KRYO KUBE service technician responds, with national coverage across Australia.

Our goal is simple: minimise downtime and keep your chamber running at its best.

3. Service Schedule

At installation: commissioning check
Every chamber is installed, tested and certified to AS/NZS electrical standards by KRYO KUBE's own licensed electrician, then handed over with operator training.

At 12 months: preventative maintenance service
Performed on or around the twelve-month anniversary of installation. It includes:

  • Full system diagnostics and software updates

  • Inspection and cleaning of mechanical and electrical components

  • Verification of all safety and emergency features

  • Inspection of insulation, door and seals

  • Calibration and performance tuning

The 12-month service is not included in the warranty. It is paid in full by the customer. Pricing is TBA per chamber location and will be quoted before booking. We will contact you to book this service.

Completing the 12-month service is required to keep your full warranty cover over the 24-month period. Faults arising from a missed or refused service may not be covered.

4. Site & Operating Requirements

To stay covered, your chamber must be:

  • Connected to a standard Australian 10A single-phase outlet

  • Installed in an adequately ventilated room or space

  • Serviced by KRYO KUBE at 12 months (required to keep your full warranty)

  • Installed in a room with a minimum 2.8-metre ceiling height (commercial models)

  • Operated in line with the KRYO KUBE operating guidelines and Safety Data Sheet

Not sure about your room? Overheating in an unventilated space is not covered. Talk to us before installation and we will check your site against these requirements.

5. What's Not Covered

This warranty covers the chamber only. It does not cover:

  • The Kryo Kontroller tablet and any other supplied electronic devices

  • Client accessories (such as masks, gloves and headphones)

  • Cork mats, flooring and floor coverings

  • Travel costs and additional service technicians

  • The 12-month scheduled service (paid by the customer)

  • Damage caused by misuse, neglect, accident or improper operation

  • Damage caused by unauthorised modifications, repairs or servicing

  • Damage caused by overheating in an unventilated room or space

  • Damage from external causes such as power surges, lightning, flood, fire or other acts of nature

  • Cosmetic wear, including scratches, dents or chipping, that does not affect performance

  • Use with accessories, components or software not supplied or authorised by KRYO KUBE

  • Relocation of the chamber unless performed by the KRYO KUBE install team

6. How to Make a Claim

Contact KRYO KUBE Pty Ltd:

Phone: 0437 772 939
Email: info@kryokube.au
Address: [BUSINESS ADDRESS]

Please include:

  • Your name, business name (if applicable) and contact details

  • Chamber model and serial number

  • Installation address

  • A description of the issue, with photos or video if possible

We will acknowledge every claim within 24 hours. Any travel or additional technician costs will be quoted to you before a site visit is booked.

7. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies you have under the law.

Read together with the KRYO KUBE Terms and Conditions of Sale.